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Skinfoster — Policy
Returns, Exchanges & Cancellations
At Skinfoster, your trust means everything to us. We carefully craft and deliver every product with quality in mind — if something doesn't feel right, we're always here to support you.
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Returns
Eligible for return
We'll make it right if any of these apply:
- Your product arrives damaged or defective
- You receive an incorrect item
We will offer you
A replacement
A refund
Store credit
Whichever you prefer — your choice, always.
Changed your mind?
We understand that sometimes plans change.
- The product must be unused and sealed
- Must be in its original packaging
- Reach out to us within 24 hours of delivery
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Return shipping costs may apply in these cases. Our team will walk you through the details when you reach out.
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How to request a return
1
Take a clear photo
If there is a visible issue with the product or packaging, snap a clear photo before reaching out.
2
Contact us
Reach out through any of the channels below — we respond quickly.
3
Share your details
We just need a few things to process your request:
- Order No
- Product name(s)
- Brief reason
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Exchanges
7-day exchange window
We want you to get exactly what suits you best.
- The product must be unused and sealed
- Packaging must be in its original condition
How it works
1
Reach out with your order details
2
Let us know your preferred replacement
3
We'll take care of the rest
Items purchased during sales or promotions are generally not eligible for exchange unless there is a product issue — but we will always do our best to assist you.
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Order cancellation
Before dispatch
- Orders can be cancelled any time before they are shipped
- Full refund or store credit — your choice
After dispatch
- If your order has already shipped, contact us immediately
- We'll guide you with the best possible solution
To cancel, contact us
We're always here for you
We're building Skinfoster with one goal — long-term trust. If you ever have questions or concerns, don't hesitate to reach out. We're just a message away.