At SkinFoster, we value our customers and are committed to providing a seamless shopping experience. Below are our policies regarding privacy, returns, exchanges, and refunds. For any queries, you can contact us at hi@skinfoster.com.
1. Privacy Policy
Your privacy is important to us. We ensure that all personal information provided to us is kept confidential and used only for order processing, customer service, and marketing purposes (if opted in).
- Data Collection: We collect your name, contact details, and address for order fulfillment.
- Payment Security: We use secure payment gateways and do not store your credit/debit card details.
- Third-Party Sharing: We do not sell or share your information with third parties, except for shipping and payment processing.
- Cookies: We use cookies to enhance your browsing experience and analyze website traffic.
By using our website, you agree to our Privacy Policy.
2. Return Policy
We accept returns within 7 days of receiving your order, provided that:
✅ The product is sealed, unused, and in its original packaging.
✅ The return request is made within the allowed period.
✅ The product is not from our non-returnable items list (e.g., opened skincare products due to hygiene concerns).
🚫 Non-Returnable Items: Opened, used, or damaged products due to customer mishandling are not eligible for return.
To request a return, email us at hi@skinfoster.com with your order details.
3. Exchange Policy
If you receive the wrong or defective product, you can request an exchange within 7 days.
Exchange conditions:
- The product must be sealed and unused.
- The customer will bear delivery charges for exchange requests unless the mistake was on our side.
- Exchanges are subject to stock availability.
To process an exchange, email us at hi@skinfoster.com.
4. Refund Policy
Refunds are issued in the following cases:
✔️ If the product is out of stock after you placed an order.
✔️ If the product is returned and meets all return conditions.
Refund Process:
- Credit/Debit Card payments → Refund will be processed back to the same account.
- Cash on Delivery (COD) orders → Refund will be issued via bank transfer, Easypaisa, JazzCash, or store credit.
- Refund processing time: 7-10 business days after return approval.
- Shipping charges are non-refundable unless the return is due to our mistake.
For refunds, contact hi@skinfoster.com with your order details.
For any assistance regarding our policies, feel free to email us at hi@skinfoster.com. 😊